Frequently Asked Questions
Discover everything you need to know about our luxury botanical rituals.
Are RAS Luxury Skincare products 100% natural?
Yes, our products are formulated with 100% pure, plant-based ingredients sourced directly from our own farms and local cultivators. We ensure every drop is free from synthetic fragrances, parabens, and silicones.
How long will it take for my order to arrive?
We typically process orders within 24-48 hours. Standard domestic shipping takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
Is your skincare suitable for sensitive skin?
Our products are made with gentle, cold-pressed oils and therapeutic-grade essential oils. However, we always recommend performing a patch test on your inner arm 24 hours before full application to ensure compatibility with your skin.
What is your return and exchange policy?
Due to the artisanal and hygiene-sensitive nature of our products, we only accept returns or exchanges for items that arrive damaged or defective. Please contact our support team within 48 hours of delivery with photo evidence.
Do you test your products on animals?
Absolutely not. RAS Luxury Skincare is a PETA-certified cruelty-free and vegan brand. We believe in beauty without harm and never test our formulations or ingredients on animals.
How should I store my luxury face oils and serums?
To maintain the potency of our bioactive ingredients, store your products in a cool, dry place away from direct sunlight. Ensure the dropper or cap is tightly sealed after every use.